Returns & FAQ
Last updated: September 21, 2026.
Return terms depend on the product and who fulfills it. Check the product page before ordering, and contact us if you are unsure which terms apply.
Collectable sets shipped by Lucid Dreams
The following 14-day return policy applies to collectable sets shipped by us.
Returning a set
Eligible returns are for a refund. You may request a return within 14 calendar days after delivery. For fit or preference returns, the set must be complete and unused, with all included pieces, original packaging, and tags. A brief indoor cap try-on is allowed to check the fit.
How to request a return
Email Lucid Dreams support or use our contact form. Include your order number and tell us the reason for your return. Please wait for return instructions before mailing your set so it reaches the correct return address.
Return postage and refunds
Customers cover return postage for fit or preference returns. Once we receive and check an eligible returned set, we refund the amount paid for the set to the original payment method. Any applicable tax is adjusted with the refund. Your payment provider may take additional time to post the refund.
Exchanges
We can check whether an exchange is possible for an eligible return. Exchanges depend on available stock and are not guaranteed. Our collectable drops are limited, so another size or set may not be available. Contact us within 14 calendar days after delivery, keep the complete set, and wait for confirmation and return instructions before sending anything. If an exchange is unavailable, you can return an eligible set for a refund.
Damaged, defective, or incorrect orders
Please contact us as soon as possible if your set arrives damaged, defective, or incorrect. Include your order number and, if possible, clear photos showing the issue. We will review the issue and arrange a refund, covering any necessary return postage. If you would prefer an exchange, we can check available stock; exchanges are not guaranteed.
The 14-day fit or preference return window and unused-condition requirements do not limit any rights you have under applicable law for damaged, defective, or incorrect goods.
Cancellations and changes for our collectable sets
Contact us promptly if you need to cancel or change an order. We will check whether it can be stopped or changed before it ships. Once an order has shipped, the return policy above applies.
Shipping our collectable sets
We plan to ship our collectable sets with FedEx within the United States only. Shipping charges are shown at checkout. Check the product page and checkout for the shipping information that applies to your order.
Made-to-order products fulfilled by Fourthwall
Size or preference returns and exchanges are not available for these products. Report damage, defects, or an incorrect item to shop support within 30 days of delivery, including your order number and photos. Fourthwall reviews reports and arranges approved replacements.
See Fourthwall’s made-to-order return policy for details.
Other products and order questions
Any additional product types will have their return terms identified before purchase. Limited stock or ongoing availability does not determine return eligibility. For shipping, check each product page and checkout; Fourthwall-fulfilled items may use different carriers from the sets we ship. Contact shop support promptly for help with cancellations or changes; options depend on the product and order status.
Payment methods and order support
Available payment methods are shown at checkout. Fourthwall provides our checkout and payment services. Contact Lucid Dreams support using the email or contact form above for help with your order.
Nothing in this policy limits your rights under applicable consumer-protection law.
